TERMS & CONDITIONS
Terms and Conditions
1. Introduction
Welcome to Cool Thing! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing and using our website, you agree to comply with these terms and conditions. Please read them carefully.
2. Company Information
a. Company Name: Travel Video Media T/A Cool Thing
b. Registered Address: PO Box 41504, Casuarina, Darwin, NT 0800, Australia
3. Website Details
a. Website URL: https://coolthing.com.au
b. Product Range: We offer a wide range of cool products, including but not limited to shoes, clothing, watches, gifts, and various other categories.
c. Shipping Restrictions: We do not ship to the following countries: Cuba (CU), Iran (IR), North Korea (KP), Sierra Leone (SL), Palestinian Territories, South Sudan, Myanmar, Crimea Ukraine, and Nigeria.
4. Dropshipping Information
a. Suppliers: We work with multiple dropshipping companies to fulfill orders.
b. Disputes and Returns: In the event of any disputes, returns, or issues related to product quality, please contact our customer support team at [email protected]. Provide your relevant order number and a detailed description of the problem, and our team will respond within 48 hours.
5. Order and Payment Information
a. Payment Methods: We accept PayPal, Visa, Mastercard, and direct bank transfers.
b. Order Cancellations and Returns: There is a $10 fee for order cancellations, except in cases where the order is out of stock. We do not provide refunds for wrong-sized orders but offer a store credit instead. Returns must be paid for by the buyer and sent to our business address.
6. Shipping and Delivery
a. Processing Time: Orders are typically processed within 3 days, but please allow for variations.
b. Delivery Time: Once shipped, please allow 2 to 10 days for your order to arrive. In exceptional circumstances, it may take up to 30 days before we can submit a shipping case. Please refrain from submitting disputes until we have had time to investigate undelivered parcels.
c. Address Accuracy: We are not responsible for parcels incorrectly addressed, except in cases where the address provided differs from the order details at the time of payment.
7. Privacy and Data Protection
a. Customer Data Management: We handle customer data in accordance with best practices and applicable data protection regulations. Please refer to our Privacy Policy for more information.
8. Intellectual Property
a. Copyrighted Material: The content on our website is protected by copyright laws. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
b. Customer Reviews: By leaving a review, you grant us the right to use it for advertising purposes on other websites and marketing platforms globally.
9. Legal Disputes
a. Governing Law: Any legal disputes shall be governed by the laws of the Northern Territory of Australia.
b. Dispute Resolution: In the event of a dispute, please contact us at [email protected]. We will make reasonable efforts to address and resolve your concerns within 30 days.
10. Other Considerations
a. Out of Stock Items: While we strive to maintain accurate stock levels, there may be instances where an item appears as “in stock” but is actually out of stock. We will notify you and provide options for item replacement, store credit, or a full refund if the error is on our part.
Please note that these terms and conditions are subject to change without prior notice. It is recommended to review them periodically to stay informed of any updates.
